Velvet Bobbin by Ava
 

Customer Privacy

Velvet Bobbin is committed to protecting the privacy of its customers. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998), and GPDR.
We collect information about you to process your order and to provide you with the best possible service. We only send promotional email or mail to you with your prior consent and do not pass any of your information to third parties without first gaining your explicit consent.

Details we require

We need to collect the following information from you in order to process your order and notify you of the status of your order.
Your Name
Company Name
Address
Phone number for delivery purposes only
Email address

Personal Measurements for Alterations and Fitting appointments only

We will never collect sensitive information about you without your explicit consent, however additional information you may provide us with may be used to personalise your visits to our web site.

You can check the information that we hold about you by logging into our web site and using the contact us form on our "Contact Us" page, or emailing contact@velvetbobbin.co.uk. If you find any inaccuracies we will delete or correct it promptly.

Security of personal information

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this from happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should log onto our website and use the contact us form on our "Contact Us" page or email us at contact@velvetbobbin.co.uk

Data Protection

The Data Protection Act 1998 requires us to be open about our holding and use of personal data. It also entitles individuals to find out from us what personal data is held about them on computer, to have that information corrected or erased if it is inaccurate, and to claim compensation if they can prove they have suffered damage from an inaccuracy or breach of security. Velvet Bobbin is committed to upholding the eight Data Protection Principles of good information handling practice.

We are committed to protecting the privacy of our customers. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and GPDR principles.
Our dedicated information officer is: Ava Hunter.
You have the right to ask to see any information held about you. Use our contact form to make this request, and make an appointment in person to see information held about you. Velvet Bobbin will not send your information via email or surface mail, to keep your information secure. All your information is stored safely behind SSL certification and Firewalls. In the unlikely case of a data breach or loss of your information, Velvet Bobbin will contact you immediately and report the loss to the Information Commissioners Office (ICO) https://ico.org.uk